Refund policy

Return and Refund Policy

Because we sell food and beverage products, all sales are final unless an item arrives damaged, defective, incorrect, or missing.

Order issues
Please inspect your order immediately upon delivery. Contact us within 24 hours at aamir@kanzfood.com and include your order number, a description of the issue, and clear photographs of the product and shipping package.

We cannot accept returns of opened, used, consumed, refrigerated, frozen, or otherwise temperature-sensitive products. We also cannot accept returns because of personal taste preferences.

Cancellations
Orders may be cancelled only before fulfillment begins. Once an order has been processed or shipped, it cannot be cancelled.

Refunds and replacements
If your claim is approved, we may provide a replacement, store credit, or refund to the original payment method. Approved refunds are generally submitted within 10 business days. Your bank or card issuer may require additional processing time.

Shipping charges
Original shipping charges are non-refundable unless the order was incorrect or damaged due to our error.

Contact
KANZ FOOD
Email: aamir@kanzfood.com
Phone: 786-479-9294